Delphine Return Policy
At Delphine, customer satisfaction is our priority. We aim to provide quality products and a smooth shopping experience. If your product arrives damaged, defective, or incorrect, please contact our support team for assistance in accordance with the applicable return policy.
Return Window
Please report damaged, defective, or incorrect products within 48 hours of delivery. The applicable return or replacement period will depend on the product listing and purchase terms.
Eligible Returns
Returns or replacements may be considered for manufacturing defects, transit damage, missing parts, or a product different from the one ordered, subject to verification.
Product Condition
Keep the product, original packaging, accessories, manuals, invoice, and any included items available for inspection. Please avoid physical damage or unauthorized modifications.
How to Request a Return
Contact our customer support team with your order ID, a description of the issue, and clear photos or a video showing the defect or damage.
Replacement & Refunds
After verification, an eligible request will be handled according to the seller's, marketplace's, and applicable consumer-protection policies. Refunds, where approved, will be processed through the applicable payment or marketplace process.
Customer Support
Our team is here to help with product concerns, return requests, and warranty-related questions. Delphine — Quality You Can Trust.
